Terms and Conditions

Effective date: 25th May 2024

Refund Policy

7-Day Money-Back Guarantee

Your satisfaction is our top priority. We are confident in the value and quality of the "Horse Play Learning Hub" online course. Therefore, we offer a 7-day, no-questions-asked, money-back guarantee.

Eligibility for Refund

* Timeframe: To be eligible for a refund, you must submit your refund request within seven (7) calendar days from the date of your purchase. The purchase date is the day you made the initial payment and received access to the course.

* Course Access:

This guarantee is valid only if you have accessed no more than the first two modules of the course content. This is to ensure the refund is used by those who genuinely feel the course is not for them, and not by those seeking to consume a significant portion of the material and then request a refund.

* No Downloads:

All downloadable workbooks, guides, or other resources provided within the first two modules must not have been downloaded. 

How to Request a Refund

To request a refund, simply email us at [email protected] with "Refund Request" in the subject line. Please include your full name and the email address used for your purchase in the body of the email.

Refund Process

Upon receiving your refund request, we will review your eligibility based on the criteria above. If you meet the criteria, a full refund of your purchase price will be processed back to your original method of payment within 5-10 business days. You will receive an email confirmation once the refund has been initiated.

Important Notes

* This refund policy does not apply to any instalment or payment plan agreements. If you purchase the course via a payment plan, you are still bound by this 7-day guarantee, but the guarantee only applies to the payments made within the first 7 days, and your obligation to pay the full amount of the course is terminated upon a valid refund request.
* After the 7 days have elapsed, all sales are considered final and no refunds will be issued.
* Please note that the refund will be for the total amount paid, less any processing or transaction fees charged by third-party payment gateways, if applicable.
* This guarantee is offered in good faith. We reserve the right to refuse a refund if we believe the policy is being abused.

Privacy Policy

Information We Collect

Personal Information

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Course progress and completion data
• Communication preferences
• Any information you provide in course forums, live sessions, or feedback forms

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Provide access to course materials and learning platform
• Process payments and manage your account
• Send course updates, educational content, and important notifications
• Facilitate participation in live study groups and community features
• Respond to your inquiries and provide customer support
• Improve our courses and services based on feedback and usage patterns
• Comply with legal obligations

Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on:

• Contract performance: To provide the course services you've purchased
• Legitimate interests: To improve our services and communicate about related educational content
• Consent: For marketing communications (which you can withdraw at any time)
• Legal obligation: To comply with applicable laws and regulations

Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers: Payment processors, email marketing platforms, course hosting platforms (under strict data processing agreements)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission (SSL encryption)
• Limited access to personal data on a need-to-know basis
• Regular security assessments of our systems and service providers
• Secure data storage with reputable hosting providers

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict processing of your data
• Object to processing based on legitimate interests
• Data portability in machine-readable format
• Withdraw consent for marketing communications

To exercise these rights, contact us at [EMAIL ADDRESS].

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing course access (lifetime access as promised)
• Comply with legal obligations
• Resolve disputes and enforce agreements

Course materials and progress data are retained for the lifetime access period. Marketing data is retained until you unsubscribe or request deletion.

Cookies Policy

Our website uses cookies to:

• Remember your login status and preferences
• Analyse website traffic and user behaviour
• Provide personalized content and advertisements

You can control cookie settings through your browser, though this may affect website functionality.

Third-Party Services

Our course platform may integrate with third-party services including:

• Kajabi: Course hosting and delivery, marketing and communications
• Payment processors: Secure payment handling

Each service has its own privacy policy governing their use of your data.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or course platform notifications. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns or complaints about this refund policy, please contact us:

• By email: nicky@horseplayhighlands
• By visiting this page on our website: www.horseplayhighlands.com